Operator: Zane. Date: November 7, 2026. This policy applies to purchases on cellfig.com.
If a figure fails to generate or comes back empty, the credits for it are returned to your balance automatically. You do not need to contact us.
Credit packs never expire. If you have not used any credits from a pack, or have used very few, you can request a full refund within 7 days of purchase. Credits already spent on completed figures are not refundable, because the generation cost has already been incurred.
You can cancel at any time in the billing portal. Cancellation takes effect at the end of the current paid period; you keep access until then, and we do not refund part of a period that has already started. If you were charged for a new period and have not used any of its credits, contact us within 7 days of the charge for a full refund.
If you were charged twice for the same purchase, or charged an amount different from the one shown at checkout, we refund the difference in full. Contact [email protected] with the date and the email address on your account.
AI results vary. If a figure has a technical problem, such as a broken or unreadable file, write to us with the details and we will regenerate it or return the credits at our discretion.
Email [email protected] from the address on your account and include the purchase date. We reply within a few business days. Approved refunds go back to the original payment method; your bank may take several days to show them.